Connect Application To Telephone Infrastructure?
Nov 22, 2010
I am having a ASP.net web application which is hosted in an internet server. Now i got a requirement to integrate this website with a computer telephony infrastructure. The details are as follows.
The user will be located in a building having TAPI standard, LAN - CTE infrastructure enabled telephone system and the logged-in user should be able to connect to the phone line (extension no:) within the same building through the browser. When a call comes to that phone line, a popup should appear in the users browser displaying the number of the caller. I am having the following doubts in implementation of this functionality
How should I connect (communicate) my application with this LAN - CTE infrastructure? The LAN - CTE infrastructre is simply an API having no web services exposed from their side for this purpose. So think I will have to write an extra wrapper class just above the LAN - CTE infrastructure to facilitate this.
Do I really need to connect to the telephone line across the internet as this logged user and the extension no: will be in the same local network?
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