Website Tracking Link Not Working Within Domain?
Mar 10, 2011
We use a third party company for email campaigns, the emails have a link to our website with tracking activated whereby we see how many hits we get on our website, my problem is that the links work from outside our company's domain but does open when clicked from within our domain. Now a brief overview of our setup, we host our website on our webserver, Our ISP hosts our domain. While setting up tracking I forwarded a request to our ISP to make changes to our CNAME record and also to create a subdomain tr.company.co.uk
Can anyone point me in the right direction as my ISP are not ready to fully support me on this , initially when I called them months ago they said our router (Cisco 1600) does not support that type of traffic (they manage the router and I have no access to it), I recently contacted the ISP again and this time they said they have not restricted any of our traffic and they now ask me to specify what I want them to do e.g open ports, whitelist addresses etc.
I manage my company's IT systems except the website and I am not really an expert with websites as we have a web team and also an external company that provides web support.
1, Fixing the problem
2, Or knowing who should fix it e.g Our ISP, Our external web developer, or the email campaign company who setup the tracking.
3, Is it a configuration issue with the our webserver
I have tried a site survey tool which comes up with errors for all our webpages but the scan support tracking done with Google analytics so I thought the results are not really reliable.
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