AJAX :: Sys Is Undefinded - WebResource.axd ScriptResource.axd 404 Error?

Jul 12, 2010

I have a site that uses the Ajax Control Toolkit that's been running for several weeks and a week ago all of a sudden users are seeing script errors. I'm getting 'Sys' is undefined errors, as well as 'object required' and other JavaScript exceptions. The site does not function because of this.

I checked the page source and looked for the WebResource.axd and ScriptResource.axd's and tried navigating to them directly by putting the URL in the browser. I got a 404 error - file not found. If I do the same in our test environment, it comes back and asks me if I want to save or open the file. If I open it, I see the JavaScript that I am expecting (from the Ajax Control Toolkit).

In our test environment, with the same code, everything works fine. This tells me there was something on the production server that's preventing this from working. About 4 days before this started happening, we found that some user documentation (PDF) wasn't being protected by Forms Authentication (we need only legitmate users having access to it) so we added a wildcard mapping in IIS with "verify that file exists" was unchecked, knowing that if it were checked, we'd have this problem. I had one of the network admins check this setting after this started happenig and he said that it was still unchecked. I asked him to remove the wildcard mapping altogether and I still see the same behavior.

I am certain that this isn't a coding problem; again, as it went through the QA process in our test environment, everything works perfectly. And after the last deployment to production three weeks ago, everything was perfect as well. We added the wildcard mapping (which shouldn't have had an effect) and four days later the site breaks. I've asked our IT department if any changes were made to the server recently and nobody says they did.

What settings does anyone know of that might be causing this, either server or application? I checked the web.config and all the sections are there that deal with the ScriptResource HttpHandler and HttpModules. In fact, the web.configs are identical between the production and test environment, so I know it hasn't been tampered with.

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