Using A Single Database (or Copied) For Hosted Site And Desktop App

Jul 4, 2010

I've built an online scheduling system for a local company so that they can have a calendar with the scheduled jobs for the day and so that the customers can check on the progress of the work being done for them. Allowing the customer to check for themselves would cut their phone call volume down to about 30% of what it is now leaving more time to complete jobs. Everything is fine but I'm concerned about instances when either the server has issues or the business' internet is down. I was considering making it a desktop application but then it wouldn't have the online abilities of allowing the customers to check on the job's progress.

So, basically, as it stands now, if there is problems with the internet connection, either at the business or at the host, the business loses their daily scheduler and if I make it a desktop app the customer has to call to check on the progress. Unless I can make the local database copy any transaction made on the desktop app to the database on the server. How would I go about doing something like that? Would this be a good reason to use a web service (something I've never done)?

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