C# - Desk Ticket System - Windows App Vs Web App

Jul 15, 2010

I want to create a small helpdesk ticket control system at work, that would allow users to enter a help request ticket; these tickets would then be assigned to a technician to work on, and the technician would mark it as "FINISHED" after the job is done. The requesting user would then be able to confirm and "CLOSE" the ticket, so that a Help Desk supervisor can keep track of response times and other stats based on the ticket details. Nothing too complicated, using .NET and SQL Server.

I am not sure if I should develop this as a Web application or a Windows application. This application would be used in the plant floor, so it would have to be easily available in the LAN. But we currently host a list of Windows applications via Citrix, so deployment would not really be an issue here. I don't really have experience creating winapps from scratch (though I've modified quite a few), but it feels like a web application would not look as "solid". What advice can readers provide that could guide me into deciding the better architecture for this purpose?

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